1. Who We Are

This website is operated by:

Business Name: VTBDESIGNS
Owner: Vedrana Tolić Beck
Business Address: Osijek, Kornatska 69, 31000
Email: info.vtbco@gmail.com
OIB: 15558757455

We are committed to protecting your personal information and handling it responsibly.

2. Information We Collect

When you place an order or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order details
  • Payment information (processed securely by our payment provider—we do not store your full payment card details)
  • IP address and browser information for security and website functionality

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange production and shipping through our fulfillment partner (Printify)
  • Respond to customer service inquiries
  • Prevent fraud and improve website security
  • Comply with legal and tax obligations

We do not sell your personal information to third parties.

4. Sharing Your Information

We share your information only when necessary to operate our business, including with:

  • Printify, to manufacture and ship your order
  • Payment processors, to securely process payments
  • Shipping carriers, to deliver your order
  • Website hosting and service providers supporting our online store
  • Government authorities when required by law

These service providers receive only the information necessary to perform their services.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart
  • Improve website functionality
  • Analyze website traffic
  • Protect against fraud

You can manage cookies through your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, accounting, and tax requirements

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Request restriction of processing
  • Object to certain processing activities
  • Request a copy of your personal data

To exercise these rights, contact us using the information below.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

9. International Data Transfers

As a business located in Croatia, your information may be processed in the European Union and the United States by trusted service providers involved in payment processing, website hosting, order fulfillment, and shipping.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: info.vrbco@gmail.com